Ask for order number if available.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Wrong email on order reply template
Use when a customer says the wrong email address was entered on an order.
Copy-ready template
Subject: Reviewing the email on your order
Hi {{customer_name}},
Thanks for reaching out. We understand the email address on the order may need review.
Please send the order number if available and a short description of what needs review. Avoid sending unnecessary personal information or payment details. We will check the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Avoid unnecessary personal or payment data.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise email correction or resend before review.
Keep the reply calm, non-sensitive, and aligned with your store support process.