Ask for order number and purchase email.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Receipt email change request template
Reply when a customer wants receipt or confirmation emails sent to a different address.
Copy-ready template
Subject: Reviewing the receipt email request
Hi {{customer_name}},
Thanks for contacting us. We understand you want the receipt or confirmation email reviewed for another address.
Please send the order number and purchase email if available. Avoid sending payment details or unnecessary personal information. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Avoid unnecessary personal information.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise resend or email change before review.
Keep the reply calm, non-sensitive, and aligned with your store support process.