Block password and code sharing.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Login email change request template
Handle a request to change the login email used for a customer account.
Copy-ready template
Subject: Reviewing the login email request
Hi {{customer_name}},
Thanks for your message. We understand you want to review the login email connected to your account.
Please do not send passwords, one-time codes, backup codes, or private login links. We will review the store-side account record and reply with the next support step available through our process.
Thanks,
{{store_name}} Support
Use this carefully
Use review-based wording.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise login email changes before review.
Keep the reply calm, non-sensitive, and aligned with your store support process.