Ask for order number and checkout email if available.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Guest order email change template
Use when a guest checkout customer asks to change the email connected to an order.
Copy-ready template
Subject: Reviewing the guest order email
Hi {{customer_name}},
Thanks for reaching out. We understand the email connected to a guest order may need review.
Please send the order number, checkout email if available, and a short description of the issue. Do not send payment card, banking, or sensitive account details. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Avoid sensitive payment or account details.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise order email changes.
Keep the reply calm, non-sensitive, and aligned with your store support process.