Explain privacy-safe review.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Email change verification question template
Use when a customer asks what information is needed to review an email change.
Copy-ready template
Subject: About reviewing an email change request
Hi {{customer_name}},
Thanks for checking. For privacy and security, we review account email requests using store-side records and non-sensitive context.
Please do not send passwords, one-time codes, backup codes, card details, or private account information. Send only the order number or account email context we request in this thread. We will review the details and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
List what not to send.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise verification or account changes.
Keep the reply calm, non-sensitive, and aligned with your store support process.