Confirm review is still happening.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Email change already requested template
Update a customer who already requested an account or order email change.
Copy-ready template
Subject: Update on your email change request
Hi {{customer_name}},
Thanks for your patience. Your email change request is still being reviewed against the available store-side record.
Once the review is complete, we will reply with the next support step available through our process. Please do not send passwords, codes, or sensitive account details.
Thanks,
{{store_name}} Support
Use this carefully
Remind not to send sensitive details.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Avoid exact timing or approval promises.
Keep the reply calm, non-sensitive, and aligned with your store support process.