feedback request

Honest feedback request email template digital product

Use this free post-purchase email template to request real feedback without fake review pressure while keeping expectations clear for self-serve digital products.

Browse post-purchase emails View delivery support policy

Use carefully: Adapt this template to your actual product, delivery method, refund policy, license terms, and support capacity.

Email template

Subject: How was the digital product? If you have a minute, we would appreciate honest feedback about whether the product was clear, useful, and easy to access. Please only share feedback that reflects your real experience. No incentive or positive review is required.

Before sending

Match the email to the actual delivery setup and file format.

Ask for order number or purchase email when support must verify ownership.

Do not promise refunds, access extensions, updates, or custom setup unless your policy allows it.

Link buyers to the real support, delivery, refund, or license policy when the answer depends on terms.

Related templates

See pre-purchase FAQ wording