Free downloadable Shopify trust-copy resource
Return Policy Summary Swipe File
Plain-language return, refund, and exchange summaries that reduce policy friction without hiding exclusions.
Swipe file
| Use case | Copy block |
|---|---|
| Return summary | Returns are accepted within [window] on eligible unused items in original condition. |
| Start route | Email support with your order number before sending anything back so we can confirm the next step. |
| Refund timing | Approved refunds are sent back to the original payment method; bank/card timing may vary. |
| Exchange wording | Exchanges are available for eligible items when the replacement is in stock. |
| Exclusion clarity | Final-sale, custom, hygiene-sensitive, or digital items may have different rules shown before purchase. |
Use truthfully
These are starting points, not legal advice or measured conversion claims. Replace placeholders and keep every statement consistent with your real policies, support capacity, product details, and checkout status.