Canva access

Canva template access email template

Use this free post-purchase email template to explain Canva template link usage after purchase while keeping expectations clear for self-serve digital products.

Browse post-purchase emails View delivery support policy

Use carefully: Adapt this template to your actual product, delivery method, refund policy, license terms, and support capacity.

Email template

Subject: How to open your Canva template Open the template link while signed into Canva. If the link opens in an app preview or messaging browser, try a normal browser instead. A Canva account may be required to edit the design. Support can help with access problems, but design customization is not included.

Before sending

Match the email to the actual delivery setup and file format.

Ask for order number or purchase email when support must verify ownership.

Do not promise refunds, access extensions, updates, or custom setup unless your policy allows it.

Link buyers to the real support, delivery, refund, or license policy when the answer depends on terms.

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See pre-purchase FAQ wording