The mistake
FAQ answers say contact us or check policy without answering the question.
For electronics accessories stores, this often matters because shoppers are already checking compatibility, warranty, and damaged-item handling before they commit.
The safer fix
Answer the buyer question first, then link to the full policy.
Keep the copy truthful, specific, and consistent with the footer policy pages.
Copy-safe replacement
Short answer first, full policy second. If your situation is not covered, contact support before ordering.