What to include
Include what may qualify, what is excluded, what evidence is needed, and where customers should start a claim.
Where it fits
This wording is intended for a Shopify order email where accidental damage exclusion can affect trust or support expectations.
What to avoid
Avoid unsupported lifetime, satisfaction, no-questions-asked, repair, replacement, refund, or approval promises.
Warranty wording checklist
- Name the warranty or guarantee topic directly.
- State the policy rule and time window if one applies.
- Explain exclusions such as normal wear, misuse, accidental damage, or modification only if accurate.
- Point to the full warranty, return policy, or support page.