Recommended placement
Use this as a concise note on a Shopify size guide page when customers need a quick damaged item help answer without leaving the page.
Detail to confirm first
Check your real policy for the actual timeframe, condition, exception, and support route. A safe default detail to test in the builder is the timeframe stated in your policy.
Compliance guardrail
Do not claim faster handling, broader refunds, or special support unless your published policy and operations support it.
Copy structure
- Start with the policy topic in plain language.
- State the key condition or timeframe.
- Tell customers where to find the full policy.
- Avoid review claims, urgency pressure, or unsupported promises.