Recommended placement
Use this as a concise note on a Shopify digital product page when customers need a quick refund method answer without leaving the page.
Detail to confirm first
Check your real policy for the actual timeframe, condition, exception, and support route. A safe default detail to test in the builder is 5-10 business days after approval.
Compliance guardrail
Do not claim faster handling, broader refunds, or special support unless your published policy and operations support it.
Copy structure
- Start with the policy topic in plain language.
- State the key condition or timeframe.
- Tell customers where to find the full policy.
- Avoid review claims, urgency pressure, or unsupported promises.