What to include
Name the exception, state the condition, and tell the customer what to do if they are unsure before ordering.
Where it fits
This wording is intended for a Shopify order email where custom products could create confusion.
What to avoid
Avoid hiding the exception, using hostile wording, or implying refunds, returns, exchanges, shipping speed, or support outcomes you cannot honor.
Exception wording checklist
- Put the exception near the related product, cart, FAQ, policy, or support surface.
- Use one specific condition instead of vague language.
- Offer a next step such as reading the full policy or contacting support before ordering.
- Keep the tone calm and factual.