What to include
Include the current status, the reason if useful, one next step, and the support or policy route for edge cases.
Where it fits
This wording is intended for a Shopify delivery attempt email where damaged item can create customer anxiety.
What to avoid
Avoid guaranteed arrival dates, instant tracking promises, unconditional refunds, or claims that the store cannot confirm.
Email wording checklist
- Say what is known now.
- Do not guess a carrier, refund, or replacement outcome.
- Give one concrete next step.
- Keep policy and support links visible.