What to include
Include what the store controls, what may vary by destination or carrier, and where customers can read the full shipping details.
Where it fits
This wording is intended for a Shopify order email where refused package can affect international customer expectations.
What to avoid
Avoid exact tax, VAT, duty, customs timing, carrier fee, delivery date, or refused-package promises that the store cannot verify.
International shipping wording checklist
- Name the customs or international shipping topic directly.
- Separate store processing, carrier transit, customs review, and destination fees.
- Explain what may vary by destination only if accurate.
- Point to the shipping policy, carrier tracking, local import guidance, or support route.