What to include
Include the current process, the customer's next step, and whether the store, carrier, or customer controls the next action.
Where it fits
This wording is intended for a Shopify shipping email where returned to sender can create anxious support tickets.
What to avoid
Avoid automatic refund, replacement, reshipment, delivery recovery, or carrier promise language before review.
Delivery issue wording checklist
- Name the delivery issue directly.
- State what can still be changed and what is already with the carrier.
- Explain the next support or tracking step.
- Point to the shipping policy, delivery support page, or carrier instructions when needed.