Digital downloads
Free Shopify decision tree
Shopify refund vs support path decision tree for digital downloads stores
A free self-serve decision tree for Shopify digital downloads stores deciding how to improve refund vs support path. It is tuned for format, access, delivery email, and refund boundary and helps choose a clear, truthful first copy fix.
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Refund vs support path
format, access, delivery email, and refund boundary
Should this be refund copy or support copy?
Branch 1
If the customer asks eligibility, write refund-policy copy.
Branch 2
If the customer asks what to do next, write support-route copy.
Branch 3
If both are needed, summarize the rule and link to the full policy.
Recommended next step
Separate the rule from the help channel. For unresolved questions, make the support route visible as support@starterfixsprint.com.
Product boundary
Starter Fix Sprint Trust Copy Pack is a $9 downloadable Markdown template pack. This decision tree is a free self-serve resource and does not collect payment or sell a service.
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