Shopify FAQ vs policy page for candles Shopify stores
A practical comparison for candles Shopify stores deciding between FAQ and policy page. Includes when to use each, risks, and copy examples.
Short verdict
For candles stores, this matters because scent-sensitive shoppers and gift buyers usually need scent notes, burn care, size, shipping protection, and returns before they feel ready to buy.
When to use each
FAQ
Use FAQ answers for short, direct buyer questions near the decision point.
policy page
Use policy pages for full terms, edge cases, and legal/support detail.
Copy example
Adapt this to your real policies, delivery timing, product details, and support workflow. Smaller truthful claims are safer than broad claims you cannot prove.
Risk to avoid
A vague FAQ plus a hidden policy page leaves buyers uncertain. Do not invent reviews, usage numbers, certifications, scarcity, or live checkout claims.
FAQ
Which is better for candles stores: FAQ or policy page?
The FAQ should summarize buyer decisions; the policy page should hold the full rule. For scent-sensitive shoppers and gift buyers, the copy should cover scent notes, burn care, size, shipping protection, and returns.
When should I use FAQ?
Use FAQ answers for short, direct buyer questions near the decision point.
When should I use policy page?
Use policy pages for full terms, edge cases, and legal/support detail.