{"slug":"download-email-missing","title":"Download email missing after purchase","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/download-email-missing/","situation":"A customer paid but cannot find the delivery email.","action":"Ask for the order number and checkout email, then point them to inbox search, spam, promotions, and the order confirmation route before promising a resend.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"order-confirmation-no-link","title":"Order confirmation has no download link","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/order-confirmation-no-link/","situation":"The receipt arrived, but there is no file link in the message.","action":"Explain whether your store sends a separate delivery email, where the download button appears, and what details support needs to confirm the order.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"customer-account-cannot-find-file","title":"Customer account cannot find the file","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/customer-account-cannot-find-file/","situation":"The buyer expects the download inside the account area but cannot locate it.","action":"Clarify whether downloads live in account history, a delivery app page, or an email link, then give the safest route.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"expired-download-link","title":"Expired download link support copy","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/expired-download-link/","situation":"The buyer has an old link or a link that no longer opens.","action":"Acknowledge the problem, check policy and order status, and avoid guaranteeing indefinite access if that is not your real policy.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"wrong-email-used-at-checkout","title":"Wrong email used at checkout","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/wrong-email-used-at-checkout/","situation":"The customer entered the wrong email address and cannot access the product.","action":"Ask for order-safe identifiers only, confirm ownership through your normal workflow, and avoid requesting passwords or card details.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"mobile-download-not-working","title":"Mobile download not working","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/mobile-download-not-working/","situation":"The product can be downloaded on desktop but is confusing on a phone.","action":"Offer browser, Files app, and desktop fallback wording without claiming every device is supported.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"zip-file-will-not-open","title":"Zip file will not open after download","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/zip-file-will-not-open/","situation":"The buyer downloaded the file but cannot unzip it.","action":"Separate delivery success from file-opening help, give device-safe steps, and state the support boundary for third-party apps.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"google-drive-access-denied","title":"Google Drive access denied for digital product","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/google-drive-access-denied/","situation":"A linked product, folder, or bonus file asks for permission.","action":"Check sharing settings and order context, then explain that access will be confirmed through the published product delivery path.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"canva-template-access-problem","title":"Canva template access problem","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/canva-template-access-problem/","situation":"A buyer cannot open or duplicate a Canva template link.","action":"Clarify account, browser, and link-copy steps while avoiding Canva endorsement or account-access claims.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"notion-template-duplicate-problem","title":"Notion template duplicate problem","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/notion-template-duplicate-problem/","situation":"A buyer cannot duplicate the purchased Notion template.","action":"Use neutral support wording for duplicate links, workspace permissions, and published compatibility notes.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"license-key-not-found","title":"License key not found","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/license-key-not-found/","situation":"The buyer cannot locate a license key or activation detail.","action":"Route the customer to the order record, delivery email, product instructions, and safe proof fields.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}
{"slug":"download-limit-reached","title":"Download limit reached support copy","url":"https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/download-limit-reached/","situation":"The delivery app says the customer has reached the download limit.","action":"Explain the limit calmly, ask for order details, and only offer a reset or exception if your real policy supports it.","compliance":"free resource; no checkout; no artificial review; no refund guarantee; support copy only"}