{
  "generated_at": "2026-07-15T07:52:09.281Z",
  "cluster": "shopify-digital-product-access-troubleshooting-hub",
  "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/",
  "pages": 13,
  "rows": [
    {
      "slug": "download-email-missing",
      "title": "Download email missing after purchase",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/download-email-missing/",
      "situation": "A customer paid but cannot find the delivery email.",
      "action": "Ask for the order number and checkout email, then point them to inbox search, spam, promotions, and the order confirmation route before promising a resend.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "order-confirmation-no-link",
      "title": "Order confirmation has no download link",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/order-confirmation-no-link/",
      "situation": "The receipt arrived, but there is no file link in the message.",
      "action": "Explain whether your store sends a separate delivery email, where the download button appears, and what details support needs to confirm the order.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "customer-account-cannot-find-file",
      "title": "Customer account cannot find the file",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/customer-account-cannot-find-file/",
      "situation": "The buyer expects the download inside the account area but cannot locate it.",
      "action": "Clarify whether downloads live in account history, a delivery app page, or an email link, then give the safest route.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "expired-download-link",
      "title": "Expired download link support copy",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/expired-download-link/",
      "situation": "The buyer has an old link or a link that no longer opens.",
      "action": "Acknowledge the problem, check policy and order status, and avoid guaranteeing indefinite access if that is not your real policy.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "wrong-email-used-at-checkout",
      "title": "Wrong email used at checkout",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/wrong-email-used-at-checkout/",
      "situation": "The customer entered the wrong email address and cannot access the product.",
      "action": "Ask for order-safe identifiers only, confirm ownership through your normal workflow, and avoid requesting passwords or card details.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "mobile-download-not-working",
      "title": "Mobile download not working",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/mobile-download-not-working/",
      "situation": "The product can be downloaded on desktop but is confusing on a phone.",
      "action": "Offer browser, Files app, and desktop fallback wording without claiming every device is supported.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "zip-file-will-not-open",
      "title": "Zip file will not open after download",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/zip-file-will-not-open/",
      "situation": "The buyer downloaded the file but cannot unzip it.",
      "action": "Separate delivery success from file-opening help, give device-safe steps, and state the support boundary for third-party apps.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "google-drive-access-denied",
      "title": "Google Drive access denied for digital product",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/google-drive-access-denied/",
      "situation": "A linked product, folder, or bonus file asks for permission.",
      "action": "Check sharing settings and order context, then explain that access will be confirmed through the published product delivery path.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "canva-template-access-problem",
      "title": "Canva template access problem",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/canva-template-access-problem/",
      "situation": "A buyer cannot open or duplicate a Canva template link.",
      "action": "Clarify account, browser, and link-copy steps while avoiding Canva endorsement or account-access claims.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "notion-template-duplicate-problem",
      "title": "Notion template duplicate problem",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/notion-template-duplicate-problem/",
      "situation": "A buyer cannot duplicate the purchased Notion template.",
      "action": "Use neutral support wording for duplicate links, workspace permissions, and published compatibility notes.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "license-key-not-found",
      "title": "License key not found",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/license-key-not-found/",
      "situation": "The buyer cannot locate a license key or activation detail.",
      "action": "Route the customer to the order record, delivery email, product instructions, and safe proof fields.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    },
    {
      "slug": "download-limit-reached",
      "title": "Download limit reached support copy",
      "url": "https://starterfixsprint.com/shopify-digital-product-access-troubleshooting-hub/download-limit-reached/",
      "situation": "The delivery app says the customer has reached the download limit.",
      "action": "Explain the limit calmly, ask for order details, and only offer a reset or exception if your real policy supports it.",
      "compliance": "free resource; no checkout; no artificial review; no refund guarantee; support copy only"
    }
  ]
}