{ "version": "https://jsonfeed.org/version/1.1", "title": "Shopify digital product refund prevention support hub", "home_page_url": "https://starterfixsprint.com", "feed_url": "https://starterfixsprint.com/feeds/shopify-digital-product-refund-prevention-support-hub.json", "items": [ { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/refund-request-after-download/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/refund-request-after-download/", "title": "Refund request after download reply copy", "summary": "A buyer downloaded the file and asks for a refund because they changed their mind or expected something else.", "content_text": "Thanks for reaching out. I can see the digital file has already been delivered. Because downloaded digital products cannot be returned in the same way as a physical item, our refund policy explains that completed downloads are generally not refundable. If something in the file is missing, broken, or different from the product description, reply with the detail and we will help fix the access or file issue.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/duplicate-purchase-refund/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/duplicate-purchase-refund/", "title": "Duplicate purchase refund reply copy", "summary": "A buyer accidentally bought the same digital product twice.", "content_text": "Thanks for letting us know. If the same digital product was purchased twice by mistake, send both order numbers or both checkout email addresses. We will compare the orders and, if they are true duplicates, help resolve the duplicate charge according to the refund policy.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/wrong-email-refund-request/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/wrong-email-refund-request/", "title": "Wrong checkout email refund request reply copy", "summary": "A buyer asks for a refund because the download went to the wrong email address.", "content_text": "Thanks for the note. If the product was sent to the wrong checkout email, we can help locate the order and resend access to the correct address after verification. Please send the order number, checkout email, and the email you want us to use for access support.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/cannot-open-file-refund-request/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/cannot-open-file-refund-request/", "title": "Cannot open file refund request reply copy", "summary": "A buyer can download the file but cannot open it on their device.", "content_text": "Thanks for reporting this. The file may need a compatible app or a different unzip/download method. Please tell us your device, browser, and the exact error message. We will help troubleshoot access first. If the file itself is damaged or not as described, we will handle that under the refund and support policy.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/file-not-as-expected-refund/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/file-not-as-expected-refund/", "title": "File not as expected refund reply copy", "summary": "A buyer says the digital file was not what they expected.", "content_text": "Thanks for sharing this. To understand the issue, please point to the part of the product page that does not match the delivered file. If the file is incomplete, incorrect, or materially different from the description, we will review the issue under the refund policy and help correct it where possible.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/download-link-expired-refund-request/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/download-link-expired-refund-request/", "title": "Expired download link refund request reply copy", "summary": "A buyer asks for a refund because the download link expired before they used it.", "content_text": "Thanks for reaching out. An expired download link usually means access needs to be refreshed, not that the order failed. Send your order number and checkout email, and we will help verify the order and resend access if the purchase is eligible for support.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/chargeback-before-support-reply/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/chargeback-before-support-reply/", "title": "Chargeback warning support reply copy", "summary": "A buyer threatens a chargeback before support has investigated the access issue.", "content_text": "I understand this is frustrating. Before a payment dispute is opened, we can review the order and support issue directly. Please send the order number, checkout email, and a short description of what happened. We will check delivery, access, and file condition so there is a clear support record.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/license-scope-refund-question/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/license-scope-refund-question/", "title": "License scope refund question reply copy", "summary": "A buyer asks for a refund because the license does not allow the use they assumed.", "content_text": "Thanks for checking. The included license explains what the digital product can and cannot be used for. If a use case is not included, we cannot assume it is covered after purchase. Send the specific use case you had in mind, and we can point you to the relevant license section or clarify whether it is supported.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/digital-product-no-return-policy/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/digital-product-no-return-policy/", "title": "Digital product no-return policy support copy", "summary": "A store needs plain-language support copy explaining why downloads cannot be returned like physical goods.", "content_text": "Digital products are delivered as files or access links, so they cannot be returned in the same way as physical goods after delivery. We still support access problems, duplicate purchase issues, damaged files, and cases where the delivered product is materially different from the description.", "date_published": "2026-07-17T09:40:00+08:00" }, { "id": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/refund-policy-before-purchase-faq/", "url": "https://starterfixsprint.com/shopify-digital-product-refund-prevention-support-hub/refund-policy-before-purchase-faq/", "title": "Refund policy before purchase FAQ copy", "summary": "A buyer wants to understand refund limits before buying a downloadable product.", "content_text": "Before purchase, please review the product description, file type, included contents, license scope, and refund policy. Because the product is delivered digitally, completed downloads are generally not returnable. If access fails, a duplicate purchase occurs, or the delivered file is not as described, contact support with the order details.", "date_published": "2026-07-17T09:40:00+08:00" } ] }