{
  "updated_at": "2026-06-30T08:36:20.583Z",
  "title": "Shopify Policy Visibility Scorecard",
  "subtitle": "A scorecard for checking whether policy and support details are findable before purchase.",
  "columns": [
    "check",
    "0 points",
    "1 point",
    "2 points"
  ],
  "rows": [
    [
      "Footer policy links",
      "Missing or placeholder",
      "Some links present",
      "Terms, refund, privacy, delivery/support, contact all visible"
    ],
    [
      "Product-page summary",
      "No policy summary",
      "One policy mentioned",
      "Delivery, returns, support, and post-purchase steps summarized"
    ],
    [
      "FAQ alignment",
      "FAQ contradicts policies",
      "FAQ links policies weakly",
      "FAQ gives short answer and links full policy"
    ],
    [
      "Cart reassurance",
      "No reassurance before checkout",
      "One generic reassurance line",
      "Shipping, returns, support, and total-cost expectations visible"
    ],
    [
      "Digital delivery details",
      "Access unclear",
      "Delivery method mentioned",
      "File type, access timing, support, and refund boundary stated"
    ],
    [
      "Support route",
      "Hidden contact route",
      "Contact available but vague",
      "Support email, issues covered, and next step visible"
    ],
    [
      "Return/refund clarity",
      "Legal-only policy",
      "Plain summary but hard to find",
      "Plain summary near decision plus full linked policy"
    ],
    [
      "Privacy/data clarity",
      "No visible privacy path",
      "Footer-only privacy link",
      "Privacy summary plus full policy accessible"
    ]
  ]
}